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‎01-18-2021 05:33 PM

HP Recommended

Hi there,

 

Purchased the HP ENVY 6032. States everywhere 5 month free trial. I signed up and enrolled for the 100 page a month, I go into my Instant Ink account and there's not a single mention of any 'free' months and I've checked in the account history, nothing just states I will be charged when I install my first ink cartridge from the welcome pack. I've looked everywhere, done everything and see no reference to a free trail no promo code, just nothing? None of it's clear at all?

 

Please can someone advise on how to actually get my trial after enrolling already but now appear to be being charged?

 

Many thanks.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2021 06:50 AM

HP Recommended

Hi @ayates123,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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4 REPLIES 4

‎01-20-2021 06:50 AM

HP Recommended

Hi @ayates123,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎01-20-2021 07:40 AM

HP Recommended

here you go...

 

thank you 

F2D01290-8B84-48D9-AA94-A87085DE8148.jpeg

 

EB466DB4-2D2F-48F2-A1DA-6BDD13B3A1E6.jpeg

 

Was this reply helpful? Yes No

‎01-20-2021 07:55 AM

HP Recommended

HI,

 

It won't let me message you now it just states 'Reached message limit'

 

account: 

9269668675

 

instaink.jpg

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‎01-20-2021 07:56 AM

HP Recommended

It's not uploading my pictures on here or message using a phone or laptop?

 

 

1 person found this reply helpful
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