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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello HP community. Hope you can help.
I own a new:
HP LaserJet Pro 200 color MFP M276nw
It sat in my office for over a year. It was tested when first set up and everything function accordingly. Because of Covid-19 i closed my office and took the laserjet printer home. I was careful in transport with safe arrival to my home office.
When I configured and ran test print I ran into a frustrating problem. I get a vertical wet type smear down my page in two locations. i tried printing in various colors and black only and smear smudge remains in same location down page.
I have tried:
Cleaning/ and calibration settings several times.
cleaned all rollers.
inspected roller tray
ran multiple test prints
reran cleaning.
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I have not changed color or black cartridges because they register full. Don't thing that is the issue as I have inspected all carts.
wet smudge occurs when printing color or black. I will upload some examples . Please help get this fixed. its literally a brand new machine .
examples: Please pin ponit the problem. i am very technical and will complete the repair.
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