HP OFFICE JET PRO 8600 PLUS

[AJW111341]

KEEP GETTING PRINT ERROR MESSAGE.  NEW CARTERIDGES INSTALLED.  HAVE PHONED NEARBY HP SERVICE CENTERS.  NONE WILL SERVICE THIS PRINTER.  ANY SIGGESTIONS?

[Irwin6]

Hi @AJW111341,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an error message.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Exact error message on the app or on the printer control panel.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[AJW111341]

Printer Details:

HP Office Jet Pro 98600 Plus

SN  CN33TB2GHQ

FPU NUMBER:  CM750-64001         C4

PRINTING FROM AN ASUS LAPTOP RUNNING WINDOWS 11

PRINTER IS LINKED WIRELESSLY TO HOME NETWORK

PRINTER WAS WORKING FINE LAST WEEK.  I HAVE BEEN FOOLING WITH THE ERROR ALL THIS WEEK.

NO ERROR CODE IS DISPLAYED.  THIS IS THE SEQUENCE OF WHAT HAS HAPPENED, TO DATE.

FIRST, A MESSAGE APPEARED NOTING THAT ONE OF THE INK CARTRIDGES (CYAN) WAS DEPLETED, AND NEEDED TO BWE REPLACED TO CONTINUE PRINTING.

SECOND, THAT CARTRIDGE WAS REPLACED.  ONCE THAT WAS DONE, THE ERROR MESSAGE CHANGED TO SAY THAT ONE OR MORE OF THE CARTRIDGES ARE DEFECTIVE/DAMAGED (I CANNOT RECALL WHICH WORD WAS USED INITIALLY)  AND HAD TO BE REPLACED.

THIRD - A COMPLETE SET OF NEW CARTRIDGES WAS INSTALLED.    NOW, THE SAME MESSAGE IS DISPLAYED SAYING THAT ONE OR MORE OF THE CARTRIDGES ARE DAMAGED AND ......

I HAVE PHONED ALL THREE HP SERVICE CENTERS LISTED IN THIS AREA.  NONE WORK ON THE OFFICE JET PRO.

AT THE MOMENT, I AM DEAD IN THE WATER INSOFAR AS PRINTING IS CONCERNED.

[Irwin6]

Hi @AJW111341,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[AJW111341]

I am very grateful for your assistance, but none of these suggestions solved the problem.  Error message is still the same.  All cartridges are new.

[Irwin6]

Hi @AJW111341,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support