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HP OJPro 6978 not puting ink on paper when printing

HP Recommended
office Jet 6978
Microsoft Windows 10 (64-bit)

Pro 6978 not putting ink on paper when printing. There is ink in the cartridges no error messages.

Thank you!

HP Support Agent
HP Support Agent
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HP Recommended

@bagglo, Welcome to HP Support Community!

I see that you're experiencing print quality issues on the printer, let us try to isolate and resolve the issue-


Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware


Print a Print Quality Diagnostic Page

Print a Print Quality Diagnostic Page, and then evaluate the results.

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page


Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue.

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Printer Maintenance or Tools menu.

  4. Touch Clean Page Smears or Clean Smear.

    The printer might make some noise for approximately one minute.

  5. Wait until the page is out of the printer before you remove it.

Try to print.

If you still have issues, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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