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‎01-22-2025 02:54 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

A couple of months ago I received a Cartridge Problem Error - although the cartridges were genuine HP Cartridges. I cleaned the printhead, nozzles, and contacts.  I ran the firmware update and the carriage went to the right and stopped. The carriage is jammed and will not move. I cannot print or scan.

I submitted a post several days ago and Gaya1239 offered many helpful suggestions but none were able to resolve the problem. 

I need to find a way to release the carriage.

rvbriscar

 

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