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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎01-25-2021 03:25 PM

HP Recommended
Product: HP Office Jet Pro 8035
Operating System: macOS 10.15 Catalina

I bought this printer new a few months ago, I have had nothing but issues with the Blue (Cyan) ink.  I have replaced it twice to see if it fixed this problem, but did not.  Anything that should be blue, prints light pink.  This has been in the issue right out of the box.  I just replaced it again with HP Instant Ink that I got today.  I have reset the printer and performed cleaning with the software.  Nothing has fixed this.  

2 people had the same question
1 REPLY 1

‎02-01-2021 07:26 AM

HP Recommended

@GinaZDoan, Welcome to the HP Support Community!

 

I understand the printer is not printing in Cyan. 

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a quality report.

 

If the issue persists, since you have tried a new ink cartridge and have the same issue, I'm afraid the printhead has gone bad.  Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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