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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-15-2021 09:06 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

My 8035 is not printing any discernible green or blue colors. It's  like they are completely omitted from the print job. The machine is less than a year old with around 1100 total copies. I have attempted to calibrate and clean the printheads. The firmware is up to date. Anybody experience anything similar?

1 person had the same question
1 REPLY 1

‎10-19-2021 08:45 AM - edited ‎10-19-2021 08:45 AM

HP Recommended

Hi @Joe690,

 

I'd like to help!

 

I understand you're facing print quality issues.

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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