HP OfficeJet 3830 that has Instant Ink Cartridges from the prior user.

[NotVirtual]

I have a second hand 3830 OfficeJet with Instant Ink cartridges from the original owner.  My Instant Ink account will not recognize the printer or let me use the remaining ink cartridges.

[Dragon-Fur]

@NotVirtual 

Welcome to the HP English Community --

That is the normal behavior.

The Instant Ink subscriptions cartridges work with a current and active Instant Ink subscription that is tied to that printer and those (subscription) cartridges.

The Instant Ink cartridges that came with the printer will not work in any printer.

Reminder to those reading

Instant Ink is an Optional subscription service.

You do not need a subscription to use your printer.

Want to add or move a subscribed printer?

If you have a current Instant Ink Subscription,

You can add a printer or transfer your subscription from one printer to another printer that is eligible for the Instant Ink service.

For example,

Instant Ink account management 

Section Replace an enrolled printer

OR

Add more printers 

Next...

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Contact the team at  HP Instant Ink Support during business days and hours available in your region.

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Check to see when to call.

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Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

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Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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HP OfficeJet 3830 All-in-One Printer series

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