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‎12-30-2020 03:39 PM

HP Recommended
Product: HP OfficeJet 6978
Operating System: macOS 10.14 Mojave

Hi HP Team,

 

I need some help. I just installed new 3rd party ink cartridges and now my venerable 6978 Officejet is a brick. I've been buying HP printers for years and have never had an issue with new 3rd party replacement ink. I've searched the forums and see others have had an issue with the firmware. So I've tried all the fixes suggested on this site; I updated the firmware to version 2409A, I've performed multiple printhead maintenances, reseated the cartridges dozens of times, all with ZERO LUCK. How do I get this unit to print again? 

Category:
1 REPLY 1

‎01-11-2021 11:15 PM

HP Recommended

@Dylan749


Welcome to HP Support Community


I understand your concerns and frustration with this issue

 

Please refer to this Link: https://support.hp.com/in-en/document/c05310148 to understand more about Dynamic Security Enabled Printers


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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