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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tomott61
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Message 1 of 2
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HP OfficeJet Pro 6975 not working after new 902XL Black installed.

HP Recommended
HP OfficeJet Pro 6975
macOS 10.15 Catalina

I replaced the Black 902 with a new one and now the printer is not working. I tried installing the old cartridge and that will not work either. I thought I saw there were issues with these cartridges. Has it damaged the printer? Will HP send another cartridge to see if that resolves the issue?
These are genuine HP cartridges.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
Message 2 of 2
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HP Recommended

Hi @tomott61,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

 

 

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access to the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the cartridge indicated in the error message, and then remove it.

    Animation of replacing the cartridges

  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

  6. Insert the cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the cartridge access door.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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