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‎08-09-2022 11:26 AM - last edited on ‎08-09-2022 11:38 AM by

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet Pro 6978 - Ink Cartridge lock-out

I have spend over 2 hours on this problem. Work-arounds are available when googled but none of them work. 

 

This is BAD Business HP!!  I ONLY buy HP printers for the past 30 years.  I will be looking elsewhere - especially if I cannot get this issue resolved. 

 

[Content Removed]

I need a response now! Please!  

Category:
1 REPLY 1

‎08-10-2022 07:48 AM

HP Recommended

Hi @box66

 

Welcome to the HP Support Community

 

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

 

Update the printer firmware-

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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