HP OfficeJet Pro 8020 Series AND printer unavailable because the indicated cartridge is defective

[ThomasRainey]

HP OfficeJet Pro 8028 Series Al-in-One Printer AND "printer unavailable because the indicated cartridge is defective."  Replaced indicated cartridge with another brands new cartridge and the same msg appears.  Turning of, then on again did not resolve issue.  Currently, printer is unavailable due to the error message.

[Irfan_06]

Hi @ThomasRainey,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[ThomasRainey]

I followed all of your recommended your steps, thank you, to no avail though, Irwin6.

Problem continues to be the printer LED screen shows printing is unavailable due to a defective cartridge.

I can't do anything with the printer in the state it is in.

And trying the firmware update through HPSmart no longer finds the printer.

[Irfan_06]

Hi @ThomasRainey,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support