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Message 1 of 2
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HP OfficeJet Pro 8025 All‑in‑One Printer suddenly won't print or copy in color

HP Recommended
HP OfficeJet Pro 8025 All‑in‑One
Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 8025 All‑in‑One Printer, bought just over a year ago, has suddenly stopped printing or copying in color.  I did everything I saw that was recommended -- cleaned the printhead, ran a diagnostics page (which showed no color at all), reinstalled the driver.  Nothing is working.  Any suggestions?  Thank you!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@BaileyBoop1970, Welcome to the HP Support Community!

 

I understand the printer is not printing in color. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues, and the issue persist, I'm afraid this could be an issue with the color ink cartridge or the printer itself.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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