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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

HP OfficeJet Pro 8028 won't print config page

HP Recommended
macbook pro
macOS 10.15 Catalina

I am having issues printing even a config page. It acts like it is printing but nothing shows up on the page. It will print CMY colors on Cleaning diagnostic pages, but no black. New cartridge. Done 3 levels of cleaning. Nothing. If I print from a PDF, it also acts like it is working but only a blank page comes out.

 

Printer is about a year old, barely used.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@idugmonkey, Welcome to the HP Support Community!

 

I understand the printer is not printing in black.

 

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues, and the issue persist, I'm afraid this is a hardware issue. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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