HP OfficeJet Pro 9015e All-in-One Printer prints lines of information on one page

[Buckb1979]

The HP OfficeJet Pro 9015e All-in-One Printer prints lines of information on one page, then moves to the next page and does the same until the printer runs out of paper. This is a possible communications issue. The print has worked successfully for 6 years.

[VikramTheGreat]

Hi @Buckb1979,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for that info. If your HP OfficeJet Pro 9015e has been printing fine for years and has suddenly started printing a few lines per page and continuing endlessly until it runs out of paper, that’s a classic sign of a communication or driver problem often introduced by a Windows update, a corrupted driver, or even a stuck print job.

Here’s a step-by-step troubleshooting:

Step 1: Cancel All Print Jobs

1. Open Control Panel > Devices and Printers.
2. Right-click on your printer > See what’s printing.
3. Cancel all print jobs.
4. Restart your printer and PC.

Step 2: Run HP Print and Scan Doctor

1. Download and run the HP Print and Scan Doctor tool:  Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe
2. Let it detect issues with communication, drivers, or queue errors.
3. Follow any repair instructions it gives.

Step 3: Uninstall and Reinstall Printer Driver (Fully Clean Method)

1. Open Settings > Devices > Printers & scanners.
2. Remove the HP OfficeJet 9015e from the list.
3. Go to Programs and Features > Uninstall any HP software.
4. Restart your computer.
5. Download the Full Software Solution for your model from HP’s official site.
6. Reinstall the printer using Wi-Fi or USB—whichever you normally use.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support