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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-14-2025 05:55 PM

HP Recommended

Error message shows ink cartridge or account issues. It's detecting clone ink. The ink is purchased is 936e XL compatible for this printer

3 REPLIES 3

‎07-14-2025 09:12 PM

HP Recommended

What exactly is the error message on the computer or printer screen? Most likely you will need to contact your supplier.  It sounds like the cartridge has an issue.


Bob Headrick,  HP Expert

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‎07-17-2025 03:28 PM

HP Recommended

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‎07-17-2025 10:31 PM

HP Recommended

The cartridges you purchased were non-HP original cartridges.  I suggest you contact your supplier for a refund/replacement.  The printer you have requires genuine HP cartridges; the cartridges you purchased will not work.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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