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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ter-bo1
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HP Officejet 4620 black ink not printing. I can use color ink.

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Officejet 4620

I have an HP Officejet 4620. The black ink has stopped printing even after installing a new ink cartridge and cleaning the heads. The color ink still works.

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Kumar0307
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@Ter-bo1, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in black. Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and other Print Quality Issues

 

If you have tried with a new black ink cartridge and the issue persists, I'm afraid it could be a hardware issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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