HP Officejet 6700 Cartridge error after update

[Amadek]

Hi! I have printer Officejet 6700 Premium e-All-in-One. After updating the software, printer shows an error ink cartridges. Everything was working fine until the firmware was updated.

Actual firmware version: MPM3CN1827DR 

I read on this forum that I'm not the only one with this problem. Unfortunately, it was HP firmware update that damaged my printer. I am not going to replace the ink cartridges as I have full new ink cartridges. I expect help from HP Support.

Below I am attaching photos from the printer and software:

[Jay_G24]

Hi @Amadek,

I'd like to help!

Could you translate the error messages in the image shared?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Amadek]

Hi @Jay_G24

This is message from printer:
Printer error
There is a problem with the printer or ink handling. Turn off the printer, and then turn it on again. If the problem remains, contact HP.

[Jay_G24]

Try the below suggestions-

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps, keep me posted!

[Amadek]

Unfortunately, your suggestion did not help.
I present a photo from the inside of the printer that shows that it is clean there:

https://ibb.co/hDZJDyn 
https://ibb.co/gDsyKr4 
https://ibb.co/t3VWWwW 
https://ibb.co/xhrj4FP 

The behavior of the printer is at least strange. When I put three inks in it, the printer detects them correctly. Below I attach screenshots (situation 1, situation 2).
However, when I put all four inks into it, the printer shows the error of all inks, even those that were recognized correctly before. How do you explain that?

situation 1: https://static.elektroda.pl/attach/Sytuacja1_3670338.jpg?sid=126a511cd22c8fd390446a12104a123b 
situation 2: https://static.elektroda.pl/attach/Sytuacja2_4369735.jpg?sid=126a511cd22c8fd390446a12104a123b 
All inks: https://static.elektroda.pl/attach/WszystkieTusze_1796077.jpg?sid=126a511cd22c8fd390446a12104a123b 

[Jay_G24]

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!