HP Officejet 6830 not printing black ink.

[Torsteinke]

HP Officejet 6830 will not print black ink. My 6830 started to have black ink printing problems Spring 2020. Black ink would get steaky then eventually fade to nothing. Massive printhead cleaning with program and printing in super high quality would bring it back briefly but then gone again. Tried to buy new HP ink cartridges but HP had recalled all cartridges of this type. Waited 6 months or so til cartridges came available again. Tried new cartridge and stll nothing. Removed printhead and went through extensive clean process. Still nothing. Purchased new printhead and installed today. Color will print still but still no black. Ran many printhead cleanings, tried printhead allign but always fails because no black ink test lines are printed. Tried the unplug reset procedure. Still nothing so I have tried everything I can find on this forum or anywhere else on the internet to try. I’m thinking something with the recalled cartridges damaged something but I can’t find any info on why there was a recall. Don’t really want to make this printer a boat anchor. Please help. Thanks

[Jay_G24]

Hi @Torsteinke,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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