HP Officejet 8010 Series rejecting genuine HP Printer Cartridges

[SamRoubik]

My HP OfficeJet 8010 Series Printer is rejecting genuine HP Printer Cartridges.  I restarted the printer with the same error message.

[Kuroi_Kenshi]

Hi @SamRoubik,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps to resolve the issue:

1. Restart the Printer

• Turn off the printer using the Power button.
• Wait for a minute, then turn the printer back on.

2. Reinstall Cartridges

• Open the front door and lift the cartridge access door.
• Wait until the carriage is idle and silent.
• Push in the tab to release the cartridge, then hold the cartridge by its sides and remove it from the printer.
• Set the cartridge aside for recycling.
• Remove the replacement cartridge from its package.
• Pull the tab straight back to remove the plastic.
• Hold the cartridge by the sides, and then twist the cap to remove it.
• Install the replacement cartridge in its correct slot by matching the color on the cartridge with the color on the printhead.
• Slide the cartridge into its slot and push it down until it snaps into place.

3. Check for Debris and Proper Installation

• Ensure that there are no remnants of plastic or debris on the cartridges or in the cartridge slots.
• Make sure cartridges are seated properly and securely in their respective slots.

4. Clean the Cartridge and Printer Contacts

• Turn off the printer.
• Gently clean the electrical contacts on the cartridge and in the printer using a lint-free cloth or cotton swab lightly moistened with distilled water.
• Allow the contacts to dry completely before reinstalling the cartridges.

5. Update Printer Firmware

• Ensure your printer has the latest firmware installed. Firmware updates can resolve many issues related to cartridge recognition.

6. Verify Cartridge Authenticity

• Ensure you are using genuine HP cartridges. Authentic HP cartridges typically have security features that can be verified on the HP website.

7. Replace Faulty Cartridges

• If the issue persists with a specific color cartridge, replace that cartridge. It might be defective and under warranty.
• Go to HP Anti Counterfeiting and Fraud Program for more information.

For more detailed instructions, you can refer to the following resources:

• How to Replace an Ink Cartridge in the HP OfficeJet 8010 or OfficeJet Pro 8020 or 8030 Printer Serie...
• HP OfficeJet 8010, Pro 8020, and 8030 Printers - Replace Cartridges

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @SamRoubik,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps to resolve the issue:

1. Restart the Printer

• Turn off the printer using the Power button.
• Wait for a minute, then turn the printer back on.

2. Reinstall Cartridges

• Open the front door and lift the cartridge access door.
• Wait until the carriage is idle and silent.
• Push in the tab to release the cartridge, then hold the cartridge by its sides and remove it from the printer.
• Set the cartridge aside for recycling.
• Remove the replacement cartridge from its package.
• Pull the tab straight back to remove the plastic.
• Hold the cartridge by the sides, and then twist the cap to remove it.
• Install the replacement cartridge in its correct slot by matching the color on the cartridge with the color on the printhead.
• Slide the cartridge into its slot and push it down until it snaps into place.

3. Check for Debris and Proper Installation

• Ensure that there are no remnants of plastic or debris on the cartridges or in the cartridge slots.
• Make sure cartridges are seated properly and securely in their respective slots.

4. Clean the Cartridge and Printer Contacts

• Turn off the printer.
• Gently clean the electrical contacts on the cartridge and in the printer using a lint-free cloth or cotton swab lightly moistened with distilled water.
• Allow the contacts to dry completely before reinstalling the cartridges.

5.  Kindly refer to the steps on this link to update the printer firmware

6. Ensure you are using genuine HP cartridges. Authentic HP cartridges typically have security features that can be verified on the HP website.

7. Replace Faulty Cartridges

• If the issue persists with a specific color cartridge, replace that cartridge. It might be defective and under warranty.
• Go to HP Anti Counterfeiting and Fraud Program for more information.

For more detailed instructions, you can refer to the following resources:

• How to Replace an Ink Cartridge in the HP OfficeJet 8010 or OfficeJet Pro 8020 or 8030 Printer Serie...
• HP OfficeJet 8010, Pro 8020, and 8030 Printers - Replace Cartridges

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @SamRoubik,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps to resolve the issue:

1. Restart the Printer

• Turn off the printer using the Power button.
• Wait for a minute, then turn the printer back on.

2. Reinstall Cartridges

• Open the front door and lift the cartridge access door.
• Wait until the carriage is idle and silent.
• Push in the tab to release the cartridge, then hold the cartridge by its sides and remove it from the printer.
• Set the cartridge aside for recycling.
• Remove the replacement cartridge from its package.
• Pull the tab straight back to remove the plastic.
• Hold the cartridge by the sides, and then twist the cap to remove it.
• Install the replacement cartridge in its correct slot by matching the color on the cartridge with the color on the printhead.
• Slide the cartridge into its slot and push it down until it snaps into place.

3. Check for Debris and Proper Installation

• Ensure that there are no remnants of plastic or debris on the cartridges or in the cartridge slots.
• Make sure cartridges are seated properly and securely in their respective slots.

4. Clean the Cartridge and Printer Contacts

• Turn off the printer.
• Gently clean the electrical contacts on the cartridge and in the printer using a lint-free cloth or cotton swab lightly moistened with distilled water.
• Allow the contacts to dry completely before reinstalling the cartridges.

5.  Kindly refer to the steps on this link to update the printer firmware

6. Ensure you are using genuine HP cartridges. Authentic HP cartridges typically have security features that can be verified on the HP website.

For more detailed instructions, you can refer to the following resources:

• How to Replace an Ink Cartridge in the HP OfficeJet 8010 or OfficeJet Pro 8020 or 8030 Printer Serie...
• HP OfficeJet 8010, Pro 8020, and 8030 Printers - Replace Cartridges

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,