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‎01-11-2021 12:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

There is a problem with printer or ink system. Turn off and on, if the problem persists contact HP. I have used generic ink cartridges and feel this has caused the printer to stop working. How can I remedy this problem.  I cant use the scanner either because it will not allow me to move from the fault message on the screen to settings icon etc. 

 

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1 REPLY 1

‎01-15-2021 07:39 AM - edited ‎01-15-2021 07:41 AM

HP Recommended

@ar35, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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