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My HP Officejet Pro 6968 all in one printer has not been working right for several months. I have received new ink and put cartridges in, however it prints blank pages any time I try to print. I have cleaned and aligned the printheads several times and nothing is working. In addition to not printing any markings at all in any colors, while it is printing it keeps saying there's no paper, even when there is a ton of paper in there. It also pauses mid-print and mid-cleaning and says that maintenance is being done multiple times when I try to do anything. Thoughts? 

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@Ellaalvarez, Welcome to the HP Support Community!

 

I see that the printer is printing blank sheets. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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