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‎09-19-2023 03:58 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Ink depleted.  Inserted new HP cartridges but it will not recognize the Majenta.  These are brand new and dated to Mary 2024.  The message is "One or more of the cartridges installed are genuine hp cartridges that have been used previously"  The cartridges are Straight out of unopened boxes.  The new cartridges are all XL and the old ones were normal ones.  Can anyone please help on this issue.

Category:
1 REPLY 1

‎09-22-2023 02:28 AM

HP Recommended

Hi @MaryB112,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update Firmware and see if that helps. 

 

Also, perform the steps from this document by selecting the cartridge number. 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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