HP Officejet Pro 8600 - Cyan prints green

[hector49]

Created a drawing in different formats for the troubleshooting (Illustrator, Excel, exported to JPG and PDF), with three squares: Cyan, Magenta and Yellow. Magenta and Yellow print correctly, but Cyan prints green.

I would appreciate your help. Thank you!

Regards,

Hector

[Nal_NR · Accepted solution]

Hi @hector49,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document, 

may help resolve colors not printing correctly on your Officejet Pro 8600.  In step 9 does the page printed have the proper colors?  Does yellow print properly?  Does cyan print as green?  If so running a series of cleaning cycles may resolve the issue.  It is also possible there is color mixing between the cyan and yellow portions of the printhead.  This would require replacing the printhead.

Step 9: Print a Print Quality Diagnostics report

Print a Print Quality Diagnostics report, and then evaluate the results.

Load plain white paper into the input tray.

On the printer control panel, touch the Right Arrow () to display additional options.

Touch Setup (), touch the Down Arrow (), and then touch Reports.

Touch Print Quality Report. The Print Quality Diagnostics Report prints.

Figure : Example of a Print Quality Diagnostics Report

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[hector49]

Hi Elohi,

Thank you for your reply! I followed the steps in the document that you sent before posting this message to the community. It didn't solve the the problem.

The Print Quality Diagnostics Report shows green rather than cyan, similarly to the tests that I performed and described in my posting.

The printhead is not available at HP Parts.

The printer firmware and drivers are up-to-date.

Would you have any other suggestion?

Thanks again.

Regards,

Hector

[hector49]

Hi again Elohi,

The mix of yellow with cyan makes sense! Could you please send me information about how the printhead works?

Thank you,

Hector

[Nal_NR]

Hi @hector49,

I hope this helps. Refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[hector49]

Hi Elohi,

You missed my comment "The printhead is not available at HP Parts". Any other suggestion?

Thank you,

Hector

[Nal_NR]

Hi @hector49,

Apologies. Thank you for posting back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[hector49]

Hi Elohi,

Thank you for your follow up! Just to inform the community, my printer is not repairable because the printhead is not available.

To you Elohi, I very much appreciate your support!

Regards,

Hector