HP Officejet Pro 8620 stopped printing

[Bob55123]

My HP Officejet Pro 8620 has been working well until a few days ago. Then the cyan cartridge ran out. When I replaced it with an HP 951, the printer stopped working. Initially, it reported that one or more of the cartridges were damaged, so I purchased a complete new set of HP cartridges (i.e. all four cartridges). When I installed them, the printer now reports, “There is a problem with the printer or ink system. Turn printer off, then on, if problem persists, contact HP.” I haven’t been able to reach anyone via the HP phone number because the automated voice response system doesn’t recognize my printer’s serial number even though I have triple checked it and I am entering it correctly. I have now purchased over $100 worth of ink and don’t have anything to show for it. Another symptom is that when I access the printer’s EWS, the web page displays (incorrectly) that the printer is a “HP Officejet Pro 8500 A909g”. I’d think it should say “8620”. If someone could help me get this printer working again, I’d be very grateful.

[Nal_NR]

Hi @Bob55123,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with error ink system failure.

This looks like either the cartridges are faulty or the printer hardware has gone bad.

If you have performed all the steps from this document and are still having issues, I recommend you contact phone support for more options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.