Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Officejet malfunction

HP Recommended
Officejet H470
Mac OS X 10.11 El Capitan

A very old but very useful printer which has just malfunctioned. Cartridge change alert still flashes despite correct insertion of HP branded ink. Tried several times with new cartridges. Colour printing no longer working but fine in B&W. Help!!

An old printer but very useful because it's mobile. Failing a fix is there another HP printer that takes the same cartridges? 343 and 338  I've reinstalled the driver several times.



HP Support Agent
HP Support Agent
13,093 13,078 701 534
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community.


I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.




Note:  Select the country accordingly to get the contact details for support.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation