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HP Officejet malfunction

HP Recommended
Officejet H470
Mac OS X 10.11 El Capitan

A very old but very useful printer which has just malfunctioned. Cartridge change alert still flashes despite correct insertion of HP branded ink. Tried several times with new cartridges. Colour printing no longer working but fine in B&W. Help!!

An old printer but very useful because it's mobile. Failing a fix is there another HP printer that takes the same cartridges? 343 and 338  I've reinstalled the driver several times.

 

Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Marnie_Macc

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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