HP Officejet reports "Cartridge not intended"

[EMedic]

I have tried remanufactured and genuine HP (black) cartridges (HP-61) and the printer display screen reports "The indicated cartridges (only black) are not intended for use in this printer."  I have tried unplugging the printer, waiting a minute and turning it back on and I still get the same message.  The printer works fine in the single-cartridge (color) mode.  Do I need a new driver if there is one?  If so, where can I get a new driver?

[Kuroi_Kenshi]

Hi @EMedic,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility:

• Ensure that the cartridge you are using is indeed compatible with your specific OfficeJet model. For instance, HP-61 cartridges are typically used for specific models, so double-check your printer's manual or HP's website for the correct cartridge type.

Check Cartridge Authenticity:

• If you've purchased the cartridges from a third party, verify their authenticity. Genuine HP cartridges have security seals and other features that remanufactured or counterfeit cartridges may not have.

Inspect the Cartridge:

• Look for any physical damage or defects. Make sure the cartridge contacts are clean and free from any obstructions.
• Remove any protective tape from the cartridge if not already done.

Reset the Printer:

• Unplug the printer while it is powered on.
• Wait for at least 60 seconds.
• Plug the power cable back in and turn the printer back on.

Clean the Contacts:

• Use a lint-free cloth to gently clean the copper-colored contacts on the cartridge, as well as the contacts inside the printer.

Reinstall the Cartridges:

• Reinsert the cartridge ensuring it is firmly seated in the slot. Make sure it clicks into place properly.

Check for Firmware Updates:

• Visit the HP Support website to see if there are any firmware updates for your printer. Firmware updates may resolve compatibility issues.

Driver Updates:

• Although driver updates typically affect software interaction rather than cartridge recognition, it’s still a good idea to keep your drivers up to date. You can download the latest drivers from the HP Support page for your specific printer model.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[EMedic]

Kurio,  I have tried all the instructions you gave me (see below) for the Officejet 4630 and have reloaded the Firmware and Driver software from the HP site.  The screen display reads BOTH the color and the black cartridges must be replaced.  The cartridges are still under warranty (Nov 2026) and are genuine HP cartridges (HP-61).  The Officejet 4630 prints in the single-cartridge mode using only the color cartridge, but the screen reports both cartridges need to be replaced when both cartridges are in place.  I tried using just the black cartridge in the single-cartridge mode in its proper slot and the screen reports it needs to be replaced.  Also, I have tried remanufactured cartridges with the same results.  I once received a notice on the screen of "Error Code: 0X02BBC2ED SM_Module C", but just once (I don't know which cartridges were in place when that message appeared).  I have no idea what the error code means or what to do, if anything, about it.  Also, even in the single-cartridge mode, the Scan doesn't seem to work from the touch pad.  I hope you can figure out what the problem is.  I need the Fax feature of the Officejet 4630 since the Envy 6555 I bought does not fax, even though the HP phone rep I spoke with before buying the Envy told me it DOES fax.  By the way, the Envy 6555 is a fine little printer.

Thank you very much for taking the time to respond to my dilemma.   Please email me any further instructions.

Your Initial Instructions:

"Hi @EMedic,   Welcome to the HP Support Community!    Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution.   Try these steps: Verify Cartridge Compatibility: Ensure that the cartridge you are using is indeed compatible with your specific OfficeJet model. For instance, HP-61 cartridges are typically used for specific models, so double-check your printer's manual or HP's website for the correct cartridge type. Check Cartridge Authenticity: If you've purchased the cartridges from a third party, verify their authenticity. Genuine HP cartridges have security seals and other features that remanufactured or counterfeit cartridges may not have. Inspect the Cartridge: Look for any physical damage or defects. Make sure the cartridge contacts are clean and free from any obstructions. Remove any protective tape from the cartridge if not already done. Reset the Printer: Unplug the printer while it is powered on. Wait for at least 60 seconds. Plug the power cable back in and turn the printer back on. Clean the Contacts: Use a lint-free cloth to gently clean the copper-colored contacts on the cartridge, as well as the contacts inside the printer. Reinstall the Cartridges: Reinsert the cartridge ensuring it is firmly seated in the slot. Make sure it clicks into place properly. Check for Firmware Updates: Visit the HP Support website to see if there are any firmware updates for your printer. Firmware updates may resolve compatibility issues. Driver Updates: Although driver updates typically affect software interaction rather than cartridge recognition, it’s still a good idea to keep your drivers up to date. You can download the latest drivers from the HP Support page for your specific printer model. I hope this helps.   I'm glad I could help!  😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!  👍 ✨   Take care and have an amazing day ahead!  🚀   Best regards,"

[Kuroi_Kenshi]

Hi @EMedic,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

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