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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
brisualso
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HP Photosmart 5520: Black Ink Will Not Print

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Hello! When I went to print this morning, I noticed my black ink wasn't printing. I've cleaned the printhead 4 times now, cleaned the ink smear, and aligned the printer. Still no success. Other colors print wonderfully.

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PFOR
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Replaced all ink cartridges on HP 5520 with new HP 564 cartridges. Test page prints black text and the 3 colours are O/K. Box for black is empty. Machine will not print any documents! Have cleaned heads multiple times as well as actually removing cartridges before flushing heads with soapy water.  Still not printing in black! 

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KrazyToad
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@brisualso

 

Welcome to HP Support Community

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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