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HP Photosmart 5520 Doesn't Print Black

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Microsoft Windows 10 (32-bit)

My HP Photosmart 5520 doesn't print black. The cartridges are genuine and new. I've tried the methods specified on the "Print Quality Diagnostics" and also tried other methods recommended by the virtual agent. Still, it cannot print black. The warranty has expired. I do not know how to resolve the issue at this point.

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@LingChen, Welcome to the HP Support Community!


I understand you are not able to print in black. Kindly make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues


Check the ink levels and replace any low/empty ink cartridge.


Try making a standalone copy in black and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.


If the issue persists, I'm afraid this is a hardware issue. Please reach out to HP Support in your region regarding the service options for your printer. 


If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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