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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Print Quality Diagnostic looks good, except on photo section which has stripes -  2 small white stripes at top and bottom, 4 large white alternating with the three shades of black.  Photos are printing with lines across them, and are not good quality.  Have attempted to troubleshoot by cleaning printhead, aligning printer, and then I manually cleaned printhead as directed on HP site.  Still having difficulty with the photo section.  Other colors are fine and papers print OK.  Photos do not.  Advice?  

 

 

1 REPLY 1
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@CC2021, Welcome to the HP Support Community!

 

I understand the print quality of photos is not satisfactory. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Are you using HP Photo papers?

 

If you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be an issue with the photo black ink cartridge. You may have to replace it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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