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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
21laser
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HP Printer

HP Recommended
Lenovo Flex 5
Microsoft Windows 10 (64-bit)

I have an HP 6962. I ran out of color ink but the black cartridge was full. I replaced all the color cartridges and tried to print. No black ink printed. I've cleaned the printhead several times, waiting for 30 minutes in between. I've done alignment. I've rebooted. Have a new driver. Still can't get it to print black. (although on the reports I do get brackets that are in black.) Do I need to buy a new printer after just purchasing all new cartridges? I hope not.

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Kumar0307
HP Support Agent
HP Support Agent
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@21laser, Welcome to the HP Support Community!

 

I understand the printer is not printing black. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Also, kindly check if the printer falls under the category mentioned in this document. If not, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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