HP Protected Cartridge Installed - HP Office Jet Pro 8020 Series

[AA1233]

My printer HP Office Jet Pro 8020 Series is displaying error "HP Protected Cartridge Installed" after my co-worker borrowed my printer's cartridge and insert it on his printer, when I put it back on my printer it shows error. I tried to reset it and unplug but didn't work. The message showing on the screen of my printer "The indicated cartridge can only be used in the printer that initially used it and must be replaced."

[Nal_NR]

Hi @AA1233,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Please try it on a Windows computer

• Click on the “start” button on your computer, and then click “Devices and Printers”
• Find your HP printer and double-click it to open the “Settings” page.
• Click the text for “Estimated Ink Levels” under the heading of “Shopping Resources”. This will open the HP Toolbox window.
• Click the tab for “Cartridge Protection”
• CLick the radio button next to “Disable HP Cartridge Protection”.
• Click the “Save Setting” button to save your new setting. Then, close the window.
• You might need to remove and re-install the cartridge for it to be recognized properly.

You may also refer to this document for other cartridge errors. 

Hope this helps! Keep me posted for further assistance

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