HP SMART TANK 500 NOT PRINTING BLACK INK

[SANDRA_WOHLERS]

I HAVE THIS SMART TANK 500 PRINTER THAT IS JUST OVER 1 YEAR OLD.  I HAD NOT USED IT IN A FEW MONTHS AND NOW SUDDENLY IT DOES NOT PRINT ANYTHING BLACK.  INK TANK IS FULL AND COLOR WORKS FINE.  I TRIED THE APP TO DO THE PRINT HEAD CLEANER, BUT STILL NOT WORKING.  ANY SUGGESTIONS?

THANK YOU,

SANDRA

[Jay_G24]

Hi @SANDRA_WOHLER,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Color or Black Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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