HP Smart 7001 is not printing Blue ink

[Readmystats]

I have a HP Smart 7001 printer. It is exactly a year old. The blue stop printing. HP refuses to help me. I don't know what to do, or how to fix it. This so sad that they make a product like this and don't back it up. This is for Office use. Now i dead in the water and have to buy a new printer. 

[A_Gayathri]

Hi @Readmystats,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I’m sorry to hear about the trouble with your HP Smart 7001 printer. Let’s try a few troubleshooting steps to see if we can resolve the issue with the blue ink:

Check Ink Levels: Ensure that the blue ink cartridge isn’t empty or low. Sometimes, the printer might not print in a particular color if the ink is low.

Inspect the Ink Cartridge: Remove the blue ink cartridge and check for any protective tape that might still be on it. Also, make sure the cartridge is seated properly in its slot.

Clean the Printhead:

• Open the HP Smart app on your computer.
• Go to the “Printers” section and select your HP Smart 7001.
• Navigate to “Printer Maintenance” or “Tools” and select “Clean Printhead.”
• Follow the on-screen instructions to clean the printhead.

Run a Printhead Alignment:

• In the HP Smart app, go to “Printer Maintenance” or “Tools.”
• Choose “Printhead Alignment” and follow the prompts.

Check for Firmware Updates: Sometimes, firmware updates can resolve printing issues. Update the firmware on an HP printer

• Open the HP Smart app.
• Go to the “Printers” section and select your printer.
• Look for a “Firmware Update” option and follow the instructions if an update is available.

Perform a Test Print:

• In the HP Smart app, go to “Print Quality Report” or similar.
• Print a test page to see if the issue persists.

Try Different Paper: Sometimes, the type of paper used can affect print quality. Try using a different type of paper to see if it makes a difference.

Refer to this document:  HP Smart Tank 7001 All-in-One User manual

I hope this helps. 

Take care and have a good day.

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