HP Smartank 530

[Grantlou]

We Have two HP Smart tank 530 printers that are absolutely terrible.

Poor print quality.

Print Heads packed up after a year.

Wifi  keeps losing connection although we have exceptional wifi.

I will never buy another HP Product

[Max3Aj]

@Grantlou, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm really sorry to hear about your experience with the HP Smart Tank 530 printers. Let's break down the issues and see if there’s anything we can do — even if it's just to help you avoid these problems in the future.

Poor Print Quality

Possible causes & actions:

• Clogged printheads: These printers use thermal inkjet tech, which can clog if not used regularly.

1. Run multiple printhead cleaning cycles from the HP Smart app or printer menu.
2. If that doesn’t help, manually clean the printhead with distilled water and a lint-free cloth.

• Low-quality ink or paper: Non-HP or expired inks can cause problems.
• Print settings: Make sure you're not printing in "draft" mode unless needed.

Tip: Use the HP Smart app’s Print Quality Diagnostic Page to help pinpoint the exact issue.

Wi-Fi Connection Drops Frequently

This is another known issue with the 530 series' wireless module.

What you can try:

• Assign a static IP address via your router or printer settings to avoid DHCP lease expiry.
• Update printer firmware from the HP Smart app or HP Support website.
• Use Wi-Fi Direct or USB connection as a temporary workaround if stability is essential.

For the printhead issue, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - South Africa | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)  

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support