HP Support Assistant displays incorrect ink data

[tcromp]

The HP Support Assistant program shows different ink information than the display on the printer.  The Printer displays that the Black ink is empty and the Magenta ink is full; HP Support Assistant displays the opposite data - Magenta empty and Black 50% full.  I tried refreshing the data, turning off the printer and turning it back on.  Any other suggestions?

[Dragon-Fur]

@tcromp 

Welcome to the HP English Community --

I don't know how HP Support Assistant gathers Ink supply information.

If you've not done so, perhaps use the Embedded Web Server (EWS) to query the printer directly.

Reference

HP Color LaserJet Pro M479 - User Guide

Page 85

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Home

Home tab
Provides printer, status, and configuration information.
● Scan to Email: Scan documents and send them as email attachments.
● HP Digital Fax: Configure the printer to save faxes to a network folder or to forward faxes to an email address.
● Sleep Mode: Configure the Sleep Mode settings.
● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.
● Wireless Setup Wizard: Connect the printer to a wireless network.
● Wi-Fi Direct: View and edit Wi-Fi Direct settings.
● AirPrint: View and edit AirPrint settings.
● Printer Information: View general information about the printer.
● Administrator: Set up and manage advanced security and usage controls for the printer.
● Shutdown Mode: Configure Shutdown Mode settings.
● Usage Report: View detailed information about printer usage.
● Fax Log: View the printer's fax log.
● Fax Setup Wizard: Set up the fax.
● Firewall: Set up and manage the printer's firewall.
● Printer Reports: View the reports available for the printer.
● Webscan: Scan documents from the web browser.
● Backup: Back up the printer settings into a password-encrypted file.
● Personalize: Add or remove features that display on the Home tab

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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OR

HP Color LaserJet Pro MFP M479fdw  

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