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‎05-10-2021 05:31 PM

HP Recommended

Does HP even have a tech support line.  First call I was on hold for 3 hours and 20 minutes.  Second call and I have been on hold for 3 hours and 10 minutes and still on hold.  I have a simple question about printer leaving coloured ink on everything and dull smears on colour print jobs.  This customer service is completely unacceptable.  My business has been on hold for over 3 hours! Does HP have an email address because they simply do not answer their support line and the virtual chat is absolutely useless.

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1 REPLY 1

‎05-11-2021 03:17 AM

HP Recommended

@PME2, Welcome to the HP Support Community!

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

There could be a possible delay due to the pandemic situation. 

 

Apologies for the inconvenience. I can assist you with the issue you are facing with the printer.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which device are you using to print?

Are you using HP ink cartridges?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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