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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rmoo
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HP desk jet 2680 prince info page but no other black and white documents

HP Recommended
Hp deskjet 2680
macOS 10.15 Catalina

HP desk jet 2680 prince information page in dark black ink. It will not print any other black and white.

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sandytechy20
HP Support Agent
HP Support Agent
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HP Recommended

@Rmoo

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?]

 

Meanwhile:-

Run a Print Quality Diagnostic report

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

  1. Load plain white paper in the tray.

  2. Print the report.

    • o to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the report.

If that does not prints fine, follow the below steps to fix the issue:-

  1. Load plain white paper in the tray.

  2. Run the cleaning tool.

    : Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.
  3. If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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