cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BGianluca
New member
1 0 0 0
Message 1 of 1
86
Flag Post

HP envy 4500 - Can't print, neither printer status

HP Recommended
Hp envy 4500

Hi, 

my HP envy 4500 doesn't print anymore, neither the printer status report or quality status page by the printer menu.

The color ink cartridge is missing, but the black one has ink.

The printer detected missing cartridge and output a message like "working with single cartridge".

When trying to print, a "printing" message appears with some loading dots underneath, but nothing appen.

 

Thanks for help.

Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation