HP envy 4500 pages are blank

[u064725]

I         My hp envy 4500 is printing blank pages but the test page shows ink printed

[A_Gayathri]

Hi @u064725 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 4500 is printing blank pages but the test page shows ink, here are some steps you can take to troubleshoot:

Check Ink Levels: Ensure that all ink cartridges have sufficient ink. Even if the test page prints correctly, a cartridge could be low or empty.

Clean Printheads: Sometimes, printheads can become clogged. Use the printer’s built-in cleaning utility:

• On the printer’s control panel, navigate to the setup menu.
• Select "Tools" or "Maintenance."
• Choose "Clean Printheads" and follow the on-screen instructions.

Align Printheads: Misaligned printheads can cause issues. You can align the printheads using the printer’s utility:

• Go to the setup menu on the printer’s control panel.
• Select "Tools" or "Maintenance."
• Choose "Align Printheads" and follow the instructions.

Check Paper Settings: Ensure the paper settings match the type of paper you are using. Incorrect settings might cause printing issues.

Update Printer Drivers: Make sure your printer drivers are up to date:

• Go to the HP Support website and download the latest drivers for your HP Envy 4500.
• Install the drivers and restart your computer if needed.

Inspect Print Cartridges: Remove and reinstall the ink cartridges to ensure they are properly seated. Check for any protective tape or packaging that may still be on the cartridges.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Firmware Updates: Sometimes firmware updates can fix printing issues. Check the HP Support website for any available updates for your printer model. Update the firmware on an HP printer

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual 

HP DeskJet, ENVY 3540, 4500 printers - Color or black ink not printing, other print quality issues 
HP printer prints blank pages
 

I hope this helps. 

Take care and have a good day.

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