HP envy 4511 Only prints in black and white from PC

[chevydad8]

I have an HP envy 4511 printer, if I send something to it from my PC it will only print it in black and white, if I print from cell phone it'll be in color, or if I copy it'll print in color. I've toggled the black and white/color on PC but it'll still only print in black and white from PC.

[A_Gayathri]

Hi @chevydad8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to troubleshoot the issue of your HP ENVY 4511 All-in-One Printer only printing in black and white from your PC while it prints in color from your cell phone or when copying, follow these steps:

Check Printer Preferences:

• Open the Control Panel on your PC.
• Navigate to "Devices and Printers."
• Right-click on your HP ENVY 4511 printer and select "Printing preferences."
• Ensure that the "Print in grayscale" option is not selected. If it is, deselect it to allow color printing.

Update Printer Drivers:  Software and Drivers for HP ENVY 4511 All-in-One Printer

• Go to the HP Support website.
• Search for your printer model (HP ENVY 4511) and download the latest drivers for your Windows 10 (32-bit) operating system.
• Install the updated drivers and restart your PC.

Check Application Settings:

• When you print from an application (like Word, PDF reader, etc.), open the print dialog box.
• Click on "Properties" or "Preferences."
• Ensure that the color option is selected, and the "Print in grayscale" option is not checked.

Check Printer Software:

• Open the HP Smart app or HP Printer Assistant (depending on which one you have installed).
• Check the printer settings within the software to ensure color printing is enabled.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP Support website.
• Follow the on-screen instructions to diagnose and fix any potential issues.

Try a Different USB Port or Cable:

• If you are using a USB connection, try using a different USB port or cable to rule out any connection issues.

Test Print from Another PC:

• If possible, try printing from another PC to see if the issue persists. This will help determine if the problem is specific to your PC.

Refer to this document:  HP ENVY 4511 All-in-One Printer User manual

I hope this helps. 

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Take care and have a good day.

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