HP envy 5000 series purchased in aus now moved to uk need reset instructions to update the region

[Kazza71]

I have recently moved to the UK from Aus and had to replace cartridges in my HP ENVY 5000 series all in one printer. I've bought 2 sets of the ones that should be compatible (in case there was an issue with the first) and am getting incompatible cartridge error. 

I've updated the firmware and disconnected/reconnected the power to reset the printer but still not working.

Is there another way to update the country/region so that the printer will recognise the cartridges - they are the correct ones per HP

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

I have also seen folks having good success posting to the HP Support Facebook page here.  Post a private message there to support and mention you need a "Regionalization Reset".

Please post back here with your results, especially if you require more assistance.

[Kazza71]

i can only get to the virtual agent and they keep wanting to move my instant ink (which don't have)

[Bob_Headrick]

Did you try posting to the HP Support Facebook page here?   That seems to be the best option these days, although it may take a few attempts.  Only a limited number of agents have access to the Regionalization Reset process.