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‎09-16-2021 06:13 AM

HP Recommended
Product: HP envy 7830

We have just purchased a 7830printer to take to Spain so we can print out all the return travel docs.  But we forgot to pack the startup ink cartridges.  We have purchased new HP 303 cartridges, but they won’t work as not setup cartridges. HELP!

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1 REPLY 1

‎09-19-2021 12:28 PM

HP Recommended

@Janer1000

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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