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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sherry69
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HP firmware update does not contain updates for your device

HP Recommended
HP office jet 6815 all in one printer
macOS 10.14 Mojave

My printer started giving the error message that "one or more cartridges appear...." I have determined that this is a firmware problem instigated by HP to force consumers, their customers, to purchase of their ink cartridges. I also found out in my investigation that due to pressure by consumers, HP initiated a firmware update to remove the error message thereby fixing the problem. However when I went to their site, I see that there is a critical update for my printer, however, when I download the firmware update, I get the message "does not contain updates for your device" I have a call into HP and no return call. Can someone help me with this?

Thanks in advance,

Sherry

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