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‎01-20-2021 11:30 AM

HP Recommended
Product: HP Envy photo 523
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I had a problem with webservices and i just did a factory reset on my HP Envy photo 6234. Ik removed the printer from the app HP Smart. When i added the printer as a new printer i get an error which is saying something like (its in dutch):

 

"This cartridge is only useable if this cartridge is registered in HP ink, if you think that the printer should accept this cartridge please contact hp ink support".

 

How can i correct this? I tried online to "replace" the old printer and enter the claimcode but i will not continue.

 

Please advise

Category:
2 people had the same question
1 REPLY 1

‎01-23-2021 09:22 AM

HP Recommended

@noah2003

 


Welcome to HP Support Community


I would like to help

 

Are you enrolled in Instant Ink Program?


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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