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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-30-2021 02:01 PM

HP Recommended
Product: ENVY Photo 7830
Operating System: Microsoft Windows 10 (64-bit)

I replaced the HP 303 tri-color cartridge with the HP Instant Ink 64/303 but the printer report a "cartridge problem".

I live in Italy and HP send me this cartidge.

If I install the previous empty HP 303 cartridge, the printer recognizes it correctly.

Category:
3 REPLIES 3

‎07-01-2021 09:59 AM

HP Recommended

@PF71

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge issue, follow the steps to fix the issue.

Try the steps mentioned in this HP support document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-03-2021 09:26 AM

HP Recommended

Il documento consigliato l'avevo già trovato e applicato ma non è servito.
Ho parlato con un operatore HP in chat e mi ha garantito l'invio di una nuova cartuccia.
Sono un tecnico IT e possiedo per casa due multifunzione HP e una stampante Epson: il software Epson è molto più semplice e stabile!
Su alcuni siti di supporto HP non riconosce nemmeno il mio modello HP ENVY Photo 7830!
Pentito dell'acquisto.

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‎07-06-2021 04:54 AM

HP Recommended

@PF71

 

If you prefer to post your question in your preferred language, see the below options that are available.

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Alternatively, please feel free to post a revised message in English.

Sandytechy20
I am an HP Employee

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