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Message 1 of 2
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Flag Post

HP instant ink cartridge error

HP Recommended
HP Envy 5020

All of a sudden my printer showed the error message "Cartridge problem: Remove and reinstall the indicated cartridge...".

I have followed the steps of removing and reinstalling them - plus I have followed the advice given to somebody with a similar problem of pulling the cord out, unplugging and waiting 60 seconds. However, none of these issues have resolved the issue - and I still see the same error message. As I am an HP instant ink customer, it seems that I can't get a replacement ink cartridge, until I have used up the ones in my printer. Catch 22. (Looking at my instant ink account, it seems that the problem lies with the  colour ink cartridge.)

Thank you for your help!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Claudia15, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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