HP instant ink

[borojohn]

I have 2 HP printers. I have just bought HP envy inspire 7200e and transferred my HP instant ink over to that. Now my old printer HP envy photo 7134 says I cant use the installed cartridges. I have just had some new ink delivered for this printer recently and want to use these up, but I cant. Any help please?

[Dragon-Fur]

@borojohn 

Welcome to the HP User Community.

Instant Ink cartridges only work while there is an active subscription for the printer.

If the account has been transferred to another printer,

(and)

If the account is no longer active on the "old" printer,

(then)

The Instant Ink cartridges will not work in the "old" printer.

This is normal.

The Instant Ink cartridges should be removed from the "old" printer and returned to HP.

Why?  HP retains ownership of all Instant Ink Cartridges.

You can (should) return the unused / not-working Instant Ink cartridges (from the "old" printer) to HP.

Details in your Terms of Service contract and in the How to Cancel document:

 HP Instant Ink - Cancel Your HP Instant Ink Service

What to do?

Because you still have an active account (for a new printer), you can return any not-working / "old" printer cartridges to HP using the Pre-paid envelope that comes with most ink deliveries.  You can also request a return envelope: Sign into your active Instant Ink account and request an envelope to send back the not-working cartridges

HP Instant Ink - Manage your account

See Recycle your cartridges

What if?

If all else fails, contact Instant Ink Support (contact information below)

Additional information...

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

Examples of the Terms of Service Contract for various regions

(Includes contact information)

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

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