HP office jet 6700 prints in color but not black and black cartridge is original and new

[sfreem]

My HP Office Jet 6700 Premium now prints in color but not black. The black is barely visible although the cartridge is an original HP cartridge and brand new. I recently had to reconnect the printer to a new wifi network, and initially the message from Windows 10 was that the driver was out of date, so I deleted the printer and added it again. It seems weird, but any chance this is a driver problem? Also, I already ran the tool to clean the print heads. All it did was deplete the color cartridges!

Any recommendations?

Thank you.

[Nal_NR · Accepted solution]

Hi @sfreem,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the print quality.

Solution one: Use genuine HP cartridges

• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
• Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Solution two: Allow automatic servicing to complete

• Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.
• If waiting for automatic servicing to complete resolved the issue, you do not need to continue troubleshooting.
• If waiting for automatic servicing to complete did not resolve the issue, continue to the next solution.

Click here for the remaining steps.

Update firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[sfreem]

Hello and thank you for your messages and offer of help.

Unfortunately, the suggested solutions did not address the problem. I did not click on Accepted Solution. Not sure how this got marked as an Accepted Solution.

Thank you,

sfreem