HP office jet pro won't print in color

[Akashihanshi]

hp office jetpro won't print in color

[A_Gayathri]

Hi @Akashihanshi,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Akashihanshi]

Hello Gaya and thanks for responding.

My printer is an OfficeJet Pro 8028

not sure which is the serial # but label on back shows FPU 3UC61-64001  TH07D3R1MH

. It's about 5 years old. I use a MacBook Air 

[A_Gayathri]

Hi @Akashihanshi,

Thank you for your reply

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028 is not printing in color while using a MacBook Air, here are some steps to troubleshoot and resolve the issue:

1. Check Printer Settings

• On Your MacBook Air:
  1. Go to System Settings (or System Preferences) > Printers & Scanners.
  2. Select your HP OfficeJet Pro 8028 from the list.
  3. Click Options & Supplies > Options and ensure that "Color" or "Color Printing" is enabled.
• During Printing:
  1. When you print a document, click Show Details in the print dialog.
  2. Ensure the "Color" option is selected under Presets or in the print settings.
  3. Avoid selecting "Grayscale" or "Black & White."

2. Check Ink Levels

• Open the HP Smart app or access the printer’s control panel to verify that the color ink cartridges are not empty or low.

3. Clean Printhead

• From the printer control panel or the HP Smart app, navigate to Printer Maintenance or Tools and run the Clean Printhead option. This helps if the printhead is clogged.

4. Update or Reinstall Printer Drivers

• Update Drivers:
  1. Download the latest drivers and software for macOS from the HP Support website.
  2. Install and follow the instructions.
• Reinstall Printer:
  1. Remove the printer from your Mac by going to System Settings > Printers & Scanners.
  2. Re-add the printer by clicking the "+" button and selecting your HP OfficeJet Pro 8028

5. Reset Printing System (Optional)

• If the issue persists, reset the printing system:
  1. Go to System Settings > Printers & Scanners.
  2. Right-click (or Control-click) in the list of printers and choose Reset Printing System.
  3. Re-add the printer and try printing again.

6. Check Application-Specific Settings

• Some applications (like Word, Photoshop, etc.) may override printer settings. Ensure that "Color" is selected in the application's print settings.

7. Test with Another Document

• Print a test page directly from the printer or the HP Smart app to see if the issue is specific to certain files.

8.  Firmware Update Update the firmware on an HP printer

• Ensure your printer's firmware is up to date:
  1. Go to the printer’s control panel.
  2. Navigate to Settings > Printer Maintenance > Update Printer.

Refer to this document: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Akashihanshi]

Thanks for your recommendations. unfortunately, nothing worked. it seems that HP no longer supports this printer. I was unable to find drivers and firmware updates. 

[A_Gayathri]

Hi @Akashihanshi ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!